Refund policy


As we are a small business, we run on limited stock and are unable to offer any refunds at this point in time but can accept exchanges. Please do not hesitate to contact if you have any problems with our product/products.

Exchanging Item(s):

Our customers are our number one priority, and we want you to be satisfied with every purchase. In the event that this is not the case, you will be able to exchange your item with another which is up to the value of your previous purchase. This can only be done within 14 working days for UK customers, USA and EU weeks.

When returning Meliora item(s) for an exchange, please make sure that the item is in its original packaging, unworn, with no damages and the item still has its original tag(s).

When shipping back the item(s) please ensure that you provide us with your details inside the package, so we know where it's coming from. The details we will need are:

  • Your Email Address
  • Home Address
  • Phone Number

Please note the company does not cover your return shipping cost.