Frequently Asked Questions (FAQ)


If the outfit(s) you purchased does not fit you please send a request for exchange to:

If you are unsure of the sizing, you can view our "size guide" for guidance.

Click here: to view the sizing chart.


You can see where we ship to by clicking here:

Depending on your location, the delivery time might vary.

Click here: to view our estimated times.

Returns , Refunds and exchanges

You can send us an email at: and we will assist you on this matter.

When returning Meliora item(s), please make sure that the item is unworn, with no damages and the item still has its original tag(s).

You can view Meliora's refund policy by clicking this link:

If you have not received your product(s) within the estimated times, do not hesitate to contact us at: We are here to help.